AI Lab
AgentIQ™
Behavioural Intelligence for High-Performing Contact Centre Teams.
Predict role fit, identify development opportunities and build stronger contact centre teams using behavioural science. AgentIQ™ helps organisations hire with greater confidence and develop agents using the behavioural characteristics that drive success.
The problem
Stop hiring on instinct.
Every hiring decision shapes customer experience, operational performance and commercial outcomes. Yet most organisations still rely on interviews, previous experience and intuition to predict who will succeed.
AgentIQ™ replaces subjective hiring decisions with objective behavioural intelligence.
Don't just hire experience. Predict performance.
Behavioural Intelligence in action
Every candidate, measured against your best.
AgentIQ™ compares each candidate to the proven behavioural profile of your highest-performing agents — predicting role fit, revealing development priorities and turning hiring into an evidence-based decision.
AgentIQ™ · Behavioural Fit
Candidate assessed against Success Profile™
Success Profile Match™
This candidate closely matches the behavioural profile demonstrated by your highest-performing agents.
Strongest Matches
Development Opportunities
Hiring Recommendation
Recommended
Strong behavioural alignment with the Success Profile. Likely to perform well within customer-facing contact centre environments.
Candidate Fit
Benefit 01 / 04
Better Hiring
Recruit candidates who naturally match the behaviours demonstrated by your highest-performing agents.
The talent lifecycle
One Platform. Every Stage.
From the first application to sustained high performance, AgentIQ™ powers every decision along the way.
Recruit
Assess
Hire
Develop
Coach
Stage 01 / 04
Recruitment
Predict role fit before hiring.
The platform
Behavioural Intelligence Dashboard.
Behavioural Fit
89
Top decile
Seven Dimensions
Success Profile Match
87%
Strong
Candidate Ranking
Development Priorities
Built for modern contact centres
Who uses AgentIQ™.
Who Uses AgentIQ™
Audience 01 / 06
Operations Leaders
Improve hiring quality and contact centre performance.
Deployment Options
Professional
1 UserPerfect for independent specialists and smaller operations.
Team
Multiple UsersDesigned for collaborative recruitment, operations and learning teams.
Enterprise
Unlimited UsersOrganisation-wide behavioural intelligence for large contact centre operations.
Every deployment includes the complete AgentIQ™ platform. Pricing is based solely on the number of users and deployment requirements.
Get in Touch
Ready to build stronger contact centre teams?
Whether you're recruiting new agents, developing existing teams or creating behavioural success profiles, we'd love to show you how AgentIQ™ can transform your contact centre.
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